Frequently asked questions
How do I create my first project?
Open the mobile app and tap the + button on the Jobs tab. Fill in the client name, phone, email, address, and project type. From the success screen you can immediately start the AI walkthrough or open the project to review it first.
How does the AI walkthrough work?
Tap Start Walkthrough on any lead-status project. Hit the record button and walk the site — talk through every room out loud. When you stop, the recording is sent to our AI, which transcribes it, looks up local material and labour pricing in real time, and assembles a priced line-item estimate. The whole process takes about as long as the walkthrough itself. Review and adjust the estimate before sending it to the client.
What happens to my walkthrough recording?
The audio is sent to our AI for transcription and pricing, then discarded. We do not store raw audio files after the scope is generated. The transcribed conversation and generated scope are saved to your project.
Can the client sign the contract in the app?
Yes. Once you send the contract, the client receives a secure link to a web page where they can review the full contract (including the draw schedule) and sign with a finger or mouse. Both parties receive a confirmation. See the Legal & Disclaimers page for details on the nature of in-app signatures.
How do draws and lien releases work together?
When you hit a draw milestone in the app, MarkAndRun pre-populates a lien waiver for exactly that draw amount and the relevant parties. You submit them together. This keeps every draw paired with its release so there are no gaps at closeout.
How do change orders get paid?
Take a photo of the out-of-scope condition in the app. The AI drafts the change order. You review and send it — the client gets a secure approval link. Once they approve, the change order is marked immediately payable and appears on the project's payment ledger.
Can I invite staff or crew to my account?
Yes. Staff members with a MarkAndRun account can be added from your account settings. Crew members get a limited-access link scoped to a specific project so they can log daily updates without seeing billing or contract details.
Is my data private and secure?
Yes. All data is encrypted in transit (TLS) and at rest. Sessions use httpOnly, Secure, SameSite cookies. AI features send relevant text to OpenAI for processing — no raw personal data beyond what\'s needed. Full details are in our Privacy Policy.
Does MarkAndRun have a mobile app?
Yes. The primary interface is a native iOS and Android app. Download it and log in with your account credentials. Client-facing pages (estimate approval, contract signing, change order approval, punch lists) are web-based and accessible from any browser — no app install needed for clients.
What is the free plan limit?
The Starter (free) plan is limited to 2 jobs total — ever. Completed or closed jobs do not free a slot. This limit is enforced server-side. Upgrade to Pro for unlimited jobs.
How do I delete my account?
See our Account Deletion page for full instructions. In short: email privacy@markandrun.com with the subject line "Delete my account" from your registered address.
Still have a question?
Email us at support@markandrun.com and we'll get back to you within one business day.